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CLIENT CHARTER ACHIEVEMENT PERFORMANCE DEPARTMENT / DIVISION / UNIT 2022
TOWN PLANNING DEPARTMENT
| NO | CLIENT CHARTER | JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC |
| 1 | Ensure that the planning permission applications are processed efficiently, in an orderly manner, in compliance with all the rules within 30 working days until the One Stop Centre (OSC) Committee Meeting. | 32/32 100% | 24/24 100% | 28/28 100% | 33/33 100% | 18/18 100% | 17/17 100% | 38/38 100% | 37/37 100% | 23/23 100% | 25/25 100% | 32/32 100% | 60/60 100% |
| 2 | Ensure that the application for the approval of address system is processed efficiently, orderly and in compliance with all the rules within 14 working days until the One Stop Centre (OSC) Committee Meeting. | 3/3 100% | 6/6 100% | 2/2 100% | 6/6 100% | 3/3 100% | 3/3 100% | 5/5 100% | 7/7 100% | 7/7 100% | 6/6 100% | 3/3 100% | 7/7 100% |
| 3 | Review, prepare and submit comments of land applications / land matters to the Sepang District Land Administration / Selangor State Director of Lands and Mines within 14 working days. | 8/8 100% | 19/19 100% | 31/31 100% | 21/21 100% | 9/9 100% | 20/20 100% | 22/22 100% | 22/22 100% | 23/23 100% | 21/21 100% | 14/14 100% | 25/25 100% |
| 4 | Review, prepare and submit comments of building plans / earthwork plans / planning matters to the Building Department / Engineering Department within 14 working days. | 28/28 100% | 21/21 100% | 30/30 100% | 32/32 100% | 23/23 100% | 17/17 100% | 36/36 100% | 35/35 100% | 26/26 100% | 12/12 100% | 33/33 100% | 23/23 100% |
| 5 | Ensure processing of landscape plan applications received from One Stop Centre (OSC) Unit is carried out efficiently, in an orderly manner and in compliance with all set of rules approved within 30 working days. | 3/3 100% | 6/6 100% | 7/7 100% | 6/6 100% | 3/3 100% | 2/2 100% | 5/5 100% | 4/4 100% | 6/6 100% | 4/4 100% | 6/6 100% | 10/10 100% |
| 6 | Reviews on Planning Approval within 14 working days. | 21/21 100% | 13/13 100% | 13/13 100% | 16/16 100% | 17/17 100% | 9/9 100% | 22/22 100% | 24/24 100% | 16/16 100% | 9/9 100% | 16/16 100% | 26/26 100% |
COMMUNITY DEVELOPMENT DEPARTMENT
| NO | CLIENT CHARTER | ACHIEVEMENT & PERCENTAGE 2022 | ||||||||||||
| JAN | FEB | MAC | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC | |||
| 1. |
| 544/544 100 % | 554/554 100 % | 613/613 100 % | 390/390 100% | 458/458 100% | 629/629 100% | 777/777 100% | 838/838 100% | 873/873 100% | 850/850 100% | 1064/1064 100% | 941/941 100% | |
| 2. |
| 29/29 100% | 30/30 100 % | 63/63 100 % | 78/78 100% | 56/56 100% | 23/23 100% | 28/28 100% | 51/51 100% | 44/44 100% | 40/40 100% | 41/41 100% | 40/40 100% | |
ADMINISTRATION DEPARTMENT
| NO | CLIENT CHARTER | ACHIEVEMENT & PERCENTAGE 2022 | |||||||||||
| JAN | FEB | MAC | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC | ||
| 1 | Prepare draft minutes of Council meetings within 2 working days and distribute minutes of Council meetings within 5 working days from the date of the meeting. | 1/1 100% | 1/1 100% | 1/1 100% | 1/1 100% | 1/1 100% | 1/1 100% | 1/1 100% | 1/1 100% | 1/1 100% | 1/1 100% | 1/1 100% | 1/1 100% |
| 2 | Process new applications and appointments within 3 months from the closing date of advertisement. | NIL | NIL | 4/4 100% | 3/3 100% | NIL | NIL | NIL | NIL | 3/3 100% | 4/4 100% | NIL | NIL |
ENGINEERING DEPARTMENT
| NO | CLIENT CHARTER | JAN | FEB | MAR | APR | MAY | JUN | JULY | AUG | SEP | OCT | NOV | DEC | AVERAGE ACHIEVEMENT (%) |
| 1 | Process of complete application and in compliance with the technical requirements for approval of earthwork, road & drainage plan will be decided by the One Stop Centre (OSC) Committee Meeting within 30 working days. | |||||||||||||
| 1a – Approval of earthworks | NIL | 6/6 100% | 8/8 100% | 9/9 100% | 6/6 100% | 1/1 100% | 13/13 100% | 8/8 100% | 6/6 100% | 2/2 100% | 9/9 100% | 7/7 100% | 100% | |
| 1b – Road and drainage approval | 5/5 100% | 4/4 100% | 4/4 100% | 11/11 100% | 4/4 100% | 4/4 100% | 4/4 100% | 9/9 100% | 5/5 100% | 5/5 100% | 7/7 100% | 3/3 100% | 100% | |
| 1c – Approval of earthworks, roads anddrainage | 7/7 100% | 7/7 100% | 5/5 100% | 5/5 100% | 5/5 100% | 7/7 100% | 9/9 100% | 9/9 100% | 7/7 100% | 5/5 100% | 7/7 100% | 8/8 100% | 100% | |
| 2 | Process of complete application and in compliance with technical requirements for approval public lighting plan will be decided by the One Stop Centre (OSC) Committee Meeting within 30 working days. | 15/15 100% | 4/4 100% | 1/1 100% | 7/7 100% | 4/4 100% | 2/2 100% | 5/5 100% | 7/7 100% | 5/5 100% | 1/1 100% | 5/5 100% | 3/3 100% | 100% |
| 3 | Acknowledgment of a complete structural plan and in compliance with technical requirements will be given in 14 working days. | 23/23 100% | 3/3 100% | 19/19 100% | 16/16 100% | 10/10 100% | 23/23 100% | 21/21 100% | 13/13 100% | 20/20 100% | 24/24 100% | 30/30 100% | 20/20 100% | 100% |
| 4 | Process for approval of road dredging permit and complete route permit will be given within 14 working days | 16/16 100% | 5/5 100% | 35/35 100% | 15/15 100% | 20/20 100% | 30/30 100% | 15/15 100% | 20/20 100% | 16/16 100% | 20/20 100% | 13/13 100% | 20/20 100% | 100% |
| 5 | Reviews on planning approval received from OSC within 14 working days. | 10/10 100% | 14/14 100% | 14/14 100% | 12/12 100% | 15/15 100% | 10/10 100% | 27/27 100% | 22/22 100% | 20/20 100% | 9/9 100% | 10/10 100% | 24/24 100% | 100% |
| 6 | Provide feedback in the e-Aduan system on complaints of damage to roads, drains, street lights, traffic lights and landslide within 48 hours / working day | |||||||||||||
| 6a – Road Damage | 100/100 100% | 57/57 100% | 63/63 100% | 49/49 100% | 54/54 100% | 99/99 100% | 71/71 100% | 74/74 100% | 87/87 100% | 61/61 100% | 92/92 100% | 99/99 100% | 100% | |
| 6b – Drain Damage | 18/18 100% | 14/14 100% | 27/27 100% | 36/36 100% | 20/20 100% | 44/44 100% | 39/39 100% | 38/38 100% | 31/31 100% | 37/37 100% | 39/39 100% | 31/31 100% | 100% | |
| 6c – Street Light Damage | 141/141 100% | 108/108 100% | 121/121 100% | 101/101 100% | 127/127 100% | 144/144 100% | 132/132 100% | 150/150 100% | 122/122 100% | 152/152 100% | 148/148 100% | 150/150 100% | 100% | |
| 6d – Traffic Light Damage | 29/29 100% | 21/21 100% | 16/16 100% | 10/10 100% | 8/8 100% | 11/11 100% | 6/6 100% | 22/22 100% | 14/14 100% | 10/10 100% | 19/19 100% | 14/14 100% | 100% | |
| 7 | All council vehicles should be inspected every three (3) months. | NIL | NIL | 99/99 100% | NIL | NIL | 99/99 100% | NIL | NIL | 99/99 100% | NIL | NIL | 99/99 100% | 100% |
FINANCE DEPARTMENT
| NO | CLIENT CHARTER | JAN | FEB | MAR | APR | MAY | JUN |
| 1 | Approve application for payment of assessment tax in installments immediately. | = 8 BA = RM2,752,822 dikutip 100% | = 9 BA = RM2,411,076 dikutip 100% | = 12 BA = RM263,985 collected 100% | = 8 BA =RM2,752, 822 collected 100% | = 15 BA =RM215,960 collected 100% | = 12 BA =RM230,961 collected 100% |
| 2 | Process of collateral deposit within 7 days. | = 137 BP = RM484,537 100% | = 101 BP = RM2,544,109 100% | = 115 BP = RM545,985 100% | = 114 BP =RM242, 561 100% | = 81 BP =RM2,447,859 100% | = 90 BP =RM359,718 100% |
| 3 | Process of payment to supplier after complete of documents are received at the Treasury Department within 7 days. | = 485 bil yang diproses 7 hari 0 bil diproses > 7 hari 100% | = 463 bil yang diproses 7 hari 0 bil diproses > 7 hari 100% | 581 bills processed in 7 days 0 bill processed >7 days 100% | 645 bills processed in 7 days 0 bill processed >7 days 100% | 393 bills processed in 7 days 0 bill processed >7 days 100% | 574 bills processed in 7 days 0 bill processed >7 days 100% |
| 4 | 90% waiting time at the Main Counter will not exceed 5 minutes (not applicable during peak hours i.e. Jan – Feb & Jul – August) | 2617/2634 99.35% | 2148/2165 99.21% | 1949/ 1950 99.95% | 1424/ 1424 100% | 1135/ 1135 100% | 1496/ 1501 99.67% |
January – June
| NO | CLIENT CHARTER | JULY | AUG | SEP | OCT | NOV | DEC | AVERAGE ACHIEVEMENT (%) |
| 1 | Approve application for payment of assessment tax in installments immediately. | = 12 BA =RM204,551 collected 100% | = 12 BA =RM917,938 collected 100% | = 6 BA =RM27,381 collected 100% | = 12 BA =RM72,767 collected 100% | = 5 BA =RM133,615 collected 100% | = 10 BA =RM1,613,022 collected 100% | 100% |
| 2 | Process of collateral deposit within 7 days. | = 98 BP =RM1,890,004 100% | = 122 BP =RM1,265,265 100% | = 126 BP =RM293,199 100% | = 125 BP =RM1,147,051 100% | = 65 BP =RM48,683 100% | = 126 BP =RM795,030 100% | 100% |
| 3 | Process of payment to supplier after complete of documents are received at the Treasury Department within 7 days. | 492 bills processed in 7 days 0 bill processed > 7 hari 100% | 527 bills processed in 7 days 0 bill processed > 7 hari 100% | 625 bills processed in 7 days 0 bill processed > 7 hari 100% | 520 bills processed in 7 days 0 bill processed > 7 hari 100% | 2518 bills processed in 7 days 0 bil processed > 7 hari 100% | 939 bills processed in 7 days 0 bill processed > 7 hari 100% | 100% |
| 4 | 90% waiting time at the Main Counter will not exceed 5 minutes (not applicable during peak hours i.e. Jan – Feb & Jul – August) | 1414/ 1415 99.93% | 1630/ 1634 99.93% | 1300/1304 99.7% | 1275/1275 100% | 1286/1289 99.8% | 2955/ 3162 93.45% | 100% |
July – December
VALUATION AND PROPERTY MANAGEMENT
| NO | CLIENT CHARTER | JAN | FEB | MAC | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC | NUMBER OF ACHIEVEMENT |
| 1 | Transfer of application submitted with complete documents and in compliance with the conditions at the Valuation Department counter will be processed within 1 day. | 550/ 550 100% | 650/650 100% | 653/653 100% | 400/400 100% | 302/302 100% | 734/734 100% | 280/280 100% | 362/362 100% | 254/254 100% | 209/209 100% | 201/201 100% | 159/159 100% | 100% |
| 2 | Application to change correspondence address submitted together with complete documents and in compliance with the conditions at the Valuation Department counter will be processed within 1 day. | 550/ 550 100% | 820/820 100% | 653/653 100% | 400/400 100% | 302/302 100% | 734/734 100% | 280/280 100% | 362/362 100% | 254/254 100% | 209/209 100% | 201/201 100% | 159/159 100% |
100% |
| 3 | Ensure that remission applications are processed and decided within 1 month after the term ends. | NIL | 864/864 100% | DP | DP | DP | DP | DP | 1001/1001 100% | DP | DP | DP | DP | 100% |
| 4 | Assessment Tax Confirmation Letter is issued within 7 days of the complete application. | 1856/1856 100% | 1625/1625 100% | 712/712 100% | 339/339 100% | 547/547 100% | 1839/1839 100% | 1937/1937 100% | 846/ 846 100% | 681/681 100% | 414/414 100% | 219/219 100% | 2576/2576 100% | 100% |
| 5 | Premises rental offer letter is issued within 14 days after confirmation of damage from the Building Department. | 5/5 100% | NIL | 66/66 100% | 14/14 100% | 21/21 100% | 6/6 100% | 2/2 100% | 4/4 100% | 7/7 100% | 4/4 100% | 7/7 100% | 4/4 100% | NIL |
LANDSCAPE DEPARTMENT
| NO | CLIENT CHARTER | ACHIEVEMENT & PERCENTAGE 2022 | |||||||||||
| JAN | FEB | MAC | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC | ||
| 1 | Preparation of beautiful and tidy decorations for any celebration within 1 day and decorative trees will be unloaded within the following 2 days. | 4/4 100% | 8/8 100% | 12/12 100% | 6/6 100% | 10/10 100% | 7/7 100% | 6/6 100% | 17/17 100% | 8/8 100% | 19/19 100% | 19/19 100% | 14/14 100% |
| 2 | Issue a performance monitoring report of the contractor of soft landscape maintenance works for the current month. | – | – | 12/12 100% | 23/23 100% | 26/26 100% | 32/32 100% | 37/37 100% | 41/41 100% | 52/52 100% | 52/52 100% | 52/52 100% | 52/52 100% |
BUILDING CONTROL DEPARTMENT
| NO | CLIENT CHARTER | ACHIEVEMENT & PERCENTAGE 2022 | |||||||||||
| JAN | FEB | MAC | APR | MAY | JUN | JULY | AUG | SEP | OCT | NOV | DEC | ||
| 1 | Building Plan Approval | ||||||||||||
| i | Public facilities buildings housing, shops / offices, factories, institutions, complexes within 30 days (as per ISO) | 10-L 100% | 5 – L 100% | 6 – L 100% | 12 – L 100% | 6 – L 100% | 7 – L 100% | 11 – L 100% | 12 – L 100% | 8 – L 100% | 4 – L 100% | 9-L 100% | 7 – L 100% |
| ii | Single / semi-detached house within 24 hours provided with infra approval | 13-L 100% | 3 – L 100% | 11 – L 100% | 6 – L 100% | 4 – L 100% | 5 – L 100% | 8 – L 100% | 7 – L 100% | 4 – L 100% | 4 – L 100% | 10-L 100% | 6 – L 100% |
| iii | Additions or amendments to the house / shop / office / factory within 24 hours provided with complete payment and documents | 109-L 100% | 92-L 100% | 133 – L 100% | 101 – L 100% | 99 – L 100% | 131 – L 100% | 98 – L 100% | 111 – L 100% | 113 – L 100% | 84 – L 100% | 97-L 100% | 87 – L 100% |
| iv | Temporary building permit | ||||||||||||
| a | That involves technical reviews within –30 days | 1-L 100% | 1-L 100% | 5 – L 100% | – | – | 5 – L 100% | 10 – L 100% | 12 – L 100% | 1 – L 100% | 12 – L 100% | 7-L 100% | 3 – L 100% |
| b | That does not involve technical reviews (such as project signage and hoarding) – 7 days | 8-L 100% | 1-L 100% | 16 – L 100% | 11 – L 100% | 4 – L 100% | 7 – L 100% | 2 – L 100% | 18 – L 100% | 9 – L 100% | 10 – L 100% | 2-L 100% | 7 – L 100% |
| 2 | Return of Deposit within 7 days | 82/82 100% | 42/42 100% | 43/43 100% | 47/47 100% | 28/28 100% | 17/17 100% | 49/49 100% | 47/47 100% | 67/67 100% | 31/31 100% | 31/31 100% | 17/17 100% |
| 3 | Contractor Payment Claim within 7 days | 14/14 100% | 12/12 100% | 20/20 100% | 34/34 100% | 19/19 100% | 22/22 100% | 22/22 100% | 20/20 100% | 10/10 100% | 16/16 100% | 22/22 100% | 28/28 100% |
| 4 | Reviews on the Development Proposal Report (LCP) for planning development application within 14 days | 17/17 100% | 11/11 100% | 17/17 100% | 14/14 100% | 14/14 100% | 11/11 100% | 15/15 100% | 27/27 100% | 13/13 100% | 12/12 100% | 13/13 100% | 19/19 100% |
| 5 | Receive applications of submission area and distribute to Departments involved within 14 working days | 1/1 100% | TP | 12/12 100% | TP | TP | 4/4 100% | 1/1 100% | 8/8 100% | 3/3 100% | 1/1 100% | 2/2 100% | 3/3 100% |
NOTE:
HEALTH ENVIRONMENTAL DEPARTMENT
| NO | CLIENT CHARTER | ACHIEVEMENT & PERCENTAGE 2022 | |||||||||||
JAN | FEB | MAC | APR | MAY | JUN | JULY | AUG | SEP | OCT | NOV | DEC | ||
| 1 | Implement dengue prevention and control activities within 2 working days after complaint is reported | 8/8 COMPLAINT 100% | 2/2 COMPLAINT 100% | 2/2 COMPLAINT 100% | 3/3 COMPLAINT 100% | 5/5 COMPLAINT 100% | 1/1 COMPLAINT 100% | 5/5 COMPLAINT 100% | 6/6 COMPLAINT 100% | 6/6 COMPLAINT 100% | 3/3 COMPLAINT 100% | 4/4 COMPLAINT 100% | 5/5 COMPLAINT 100% |
| 2 | Carry out inspections and act on complaints related to the cleanliness of food premises within 2 working days after the complaint is received | 1/1 COMPLAINT 100% | 7/7 COMPLAINT 100% | 1/1 COMPLAINT 100% | NIL | 6/6 COMPLAINT 100% | 1/1 COMPLAINT 100% | 2/2 COMPLAINT 100% | NIL | 2/2 COMPLAINT 100% | 5/5 COMPLAINT 100% | 1/1 COMPLAINT 100% | 2/2 COMPLAINT 100% |
| 3 | Process and approve complete dog license application immediately: –
| 11/11 (NA) 32/32 (R) 100% | 9/9 (NA) 27/27 (R) 100% | 5/5 (PB) 13/13 (R) 100% | 13/13 (PB) 22/22 (R) 100% | 5/5 (PB) 9/9 (R) 100% | 8/8 (PB) 15/15 (R) 100% | 9/9 (PB) 6/6 (R) 100% | 13/13 (PB) 5/5 (R) 100% | 12/12 (PB) 2/2(R) 100% | 6/6 (PB) 2/2(R) 100% | 8/8 (PB) 2/2 (R) 100% | NIL |
| 4 | Take action on nuisance complaints related to idle premises / bushes within 60 days | 6/6 Unit 100% | 3/3 Unit 100% | 4/4 UNIT 100% | 4/4 UNIT 100% | 11/11 UNIT 100% | 6/6 Unit 100% | 16/16 Unit 100% | 10/10 Unit 100% | 12/12 Unit 100% | 4/4 UNIT 100% | 3/3 UNIT 100% | 4/4 UNIT 100% |
| 5 | Process payment claims from contractors or suppliers within 7 days from the date of invoice receipt | 64/64 (100%) | 9/9 (100%) | 9/9 100% | 11/11 100% | 11/11 100% | 10/10 100% | 15/15 100% | 18/18 100% | 66/66 100% | 28/28 100% | 22/22 100% | 21/21 100% |
| 6 | Issue monthly contractor performance monitoring reports for solid waste management and public cleansing | 61/61 (100%) | 97/97 (100%) | 101/101 100% | 98/98 100% | 97/97 100% | 99/99 100% | 97/97 100% | 163/163 100% | 225/225 100% | 163/163 100% | 163/163 100% | 164/164 100% |
LICENSING DEPARTMENT
| NO | CLIENT CHARTER | JAN | FEB | MAC | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC | AVARAGE ACHIEVEMENT |
| 1 | All applications that are complete and comply with the licensing requirements are processed and decided within 14 working days (results including approved, deferred and rejected). | 29/29 100% | 22/22 100% | 28/28 100% | 26/26 100% | 23/23 100% | 29/29 100% | 20/20 100% | 30/30 100% | 25/25 100% | 24/24 100% | 24/24 100% | 31/31 100% | 100% |
| 2 | Application for a risk-free license that has been completed and complied with the licensing requirements will be given an immediate decision. | 138/138 100% | 98/98 100% | 136/136 100% | 110/110 100% | 58/58 100% | 114/114 100% | 116/116 100% | 145/145 100% | 135/135 100% | 120/120 100% | 109/109 100% | 125/125 100% | 100% |
| NO | CLIENT CHARTER | JAN | FEB | MAC | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC | TOTAL |
Number of Licenses 14 Days: 145
Number of Instant Licenses: 495
Total: 640ENFORCEMENT DEPARTMENT
| NO | CLIENT CHARTER | ACHIEVEMENT & PERCENTAGE 2022 | |||||||||||
JAN | FEB | MAC | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC | ||
| 1 | Manage the process of issuing payment bills for claims of confiscated goods and towing vehicles within 15 minutes after the fee is agreed. | 702/702 100% | 686/686 100% | 1254/1254 100% | 867/867 100% | 904/904 100% | 1005/1005 100% | 657/657 100% | 711/711 100% | 533/533 100% | 800/800 100% | 939/939 100% | 478/478 100% |
| 2 | Process of installing towing equipment on a towed vehicle until the vehicle is removed within 15 minutes after the offense is identified. | 134/134 100% | 159/159 100% | 227/227 100% | 175/175 100% | 126/126 100% | 239/239 100% | 80/80 100% | 168/168 100% | 231/231 100% | 189/189 100% | 211/211 100% | 139/139 100% |
| 3 | 98% of Offense Notices issued meet legal requirements | 1075/1081 99.44% | 1101/1108 99.36% | 1453/1460 99.5% | 705/706 99.9% | 586/587 99.8% | 967/ 969 99.8% | 634/639 99.2% | 990/993 99.7% | 839/844 99.4% | 773/ 778 99.4% | 866/867 99.9% | 496/498 99.6% |
| 4 | 85% Warning Notices issued must be followed up within 14 days after the expiration of the notice given. | 176/176 100% | 107/107 100% | 137/137 100% | 370/370 100% | 89/89 100% | 123/123 100% | 67/67 100% | 96/96 100% | 73/73 100% | 71/71 100% | 126/126 100% | 15/15 100% |
LEGAL UNIT
| NO | CLIENT CHARTER | JAN | FEB | MAR | APR | MAY | JUN | JULY | AUG | SEPT | OCT | NOV | DEC |
| 1. | Ensure that the matter of setting the compound rate and the process of issuing payment bills for each notice of offense is made within 10 minutes | 100% (134/134) ≤ 10M = 134 ˃ 10M = 0 | 100% (142/ 142) ≤ 10M = 142 ˃ 10M = 0 | 100% (291/291) ≤ 10M = 291 > 10M = 0 | 100% (78/78) ≤ 10M = 78 > 10M = 0 | 100% (126/126) ≤ 10M = 126 > 10M = 0 | 100% (143/143) ≤ 10M = 143 > 10M = 0 | 100% (138/138) ≤ 10M = 138 > 10M = 0 | 100% (117/117) ≤ 10M = 117 > 10M = 0 | 100% (111/111) ≤ 10M = 111 > 10M = 0 | 100% (107/107) ≤ 10M = 107 > 10M = 0 | 100% (112/112) ≤ 10M = 112 > 10M = 0 | 100% (108/108) ≤ 10M = 108 > 10M = 0 |
| 2. | Ensure that each written feedback on the status of the appeal application or cancellation of offense notice is given within 14 working days | 100% (22/22) R = 12 ≤ 14H=12 ˃ 14H = 0 B = 15 ≤ 14H=15 ˃ 14H = 0 | 100% (25/25) R = 14 ≤ 14H =14 ˃ 14H=0 B = 11 ≤14H=11 ˃ 14H = 0 | 100% (46/46) R = 25 ≤ 14H =25 > 14H = 0 B = 21 ≤ 14H=21 > 14H = 0 | 100% (38/38) R = 25 ≤ 14H =25 > 14H=0 B = 13 ≤14H=13 > 14H = 0 | 100% (13/13) R = 11 ≤ 14H=11 > 14H = 0 B = 2 ≤ 14H = 2 > 14H = 0 | 100% (23/23) R = 17 ≤ 14H=17 > 14H = 0 B = 6 ≤ 14H = 6 > 14H = 0 | 100% (43/43) R = 30 ≤14H=30 > 14H = 0 B = 13 ≤ 14H=13 > 14H = 0 | 100% (20/20) R = 13 ≤14H=30 > 14H = 0 B = 7 ≤ 14H=7 > 14H = 0 | 100% (29/29) R = 12 ≤14H=12 > 14H = 0 B = 17 ≤14H=17 > 14H = 0 | 100% (21/21) R = 11 ≤ 14H=11 > 14H = 0 B = 10 ≤14H=10 > 14H = 0 | 100% (15/15) R = 9 ≤ 14H=9 > 14H = 0 B = 6 ≤ 14H=6 > 14H = 0 | 100% (18/18) R = 9 ≤ 14H =9 > 14H = 0 B = 9 ≤ 14H = 9 > 14H = 0 |
| 3. | Ensure that each agreement document received is reviewed within 14 working days | 100% (13/13) SB = 13 ≤14H=13 ˃ 14H = 0 SS = 0 ≤ 14H=0 ˃ 14H = 0 | 100% (4/4) SB = 1 ≤14H=1 ˃ 14H=0 SS = 3 ≤14H=3 ˃14H=0 | 100% (32/32) SB = 27 ≤ 14H=27 > 14H = 0 SS = 5 ≤ 14H = 5 > 14H = 0 | 100% (3/3) SB = 1 ≤14H=1 >14H=0 SS = 2 ≤14H=2 > 14H=0 | 100% (6/6) SB = 1 ≤ 14H =1 > 14H = 0 SS = 5 ≤ 14H = 5 > 14H = 0 | 100% (20/20) SB = 17 ≤ 14H 17 > 14H = 0 SS = 3 ≤ 14H = 3 > 14H = 0 | 100% (8/8) SB = 4 ≤ 14H =4 > 14H = 0 SS = 4 ≤ 14H = 4 > 14H = 0 | 100% (10/10) SB = 9 ≤ 14H=9 > 14H=0 SS = 1 ≤ 14H=1 > 14H = 0 | 100% (8/8) SB = 8 ≤14H=8 > 14H=0 SS = 1 ≤ 14H=1 > 14H = 0 | 100% (5/5) SB = 3 ≤ 14H =3 > 14H = 0 SS = 2 ≤ 14H = 2 > 14H = 0 | 100% (10/10) SB = 9 ≤ 14H=9 > 14H =0 SS = 1 ≤ 14H =1 > 14H = 0 | 100% (9/9) SB = 9 ≤ 14H = 9
> 14H = 0 SS = 0 ≤ 14H = 0 > 14H = 0 |
COMMISSIONER OF BUILDING UNIT
| NO | CLIENT CHARTER | ACHIEVEMENT & PERCENTAGE 2022 | NUMBER OF ACHIEVEMENT | |||||||||||
| JAN | FEB | MAR | APR | MAY | JUN | JULY | AUG | SEP | OCT | NOV | DEC | % | ||
| 1 | Ensure that the developer holds the First Annual General Meeting (FAGM) of the Joint Management Body (JMB) establishment within a period of not more than 12 months or 25% transfer of strata ownership for the Management Corporation (MC) establishment from the date of obtaining the certificate of fitness. | NIL | NIL | NIL | NIL | NIL | 5/5 100% | TN | NIL | NIL | NIL | 7/7 100% | NIL | 100% |
| 2 | Manage the registration and issuance of JMB certificate within 7 days from the date of the complete document application certificate is received | 1/1 100% | 1/1 100% | 1/1 100% | NIL | 1/1 100% | NIL | 2/2 100% | NIL | NIL | NIL | 1/1 100% | NIL | 100% |
| 3 | Provide advisory services to developers / JMB / MC related to maintenance and joint property management within 7 working days of receiving application | 29/29 100% | 21/21 100% | 15/15 100% | 43/43 100% | 11/11 100% | 27/27 100% | 28/28 100% | 23/23 100% | 23/23 100% | 29/29 100% | 46/46 100% | 39/39 100% | 100% |
| 4 | Provide briefing and explanation of Act 757 to JMB / MC of new development area if there is a request | 1/1 100% | NIL | NIL | 2/2 100% | 1/1 100% | 7/7 100% | 4/4 100% | 3/3 100% | 5/5 100% | 3/3 100% | 2/2 100% | 3/3 100% | 100% |
| 5 | Coordinate the notice of arrears of maintenance charges by the Developer / JMB within 14 days from the date of the application is received | 1/1 100% | 1/1 100% | 1/1 100% | NIL | NIL | NIL | 1/1 100% | NIL | 2/2 100% | NIL | 2/2 100% | NIL | 100% |
TENDER AND CONTRACT UNIT
| NO | CLIENT CHARTER | ACHIEVEMENT & PERCENTAGE 2022 | |||||||||||
| JAN | FEB | MAC | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC | ||
| 1. | Process of quotations and tenders within 45 working days of the documents receipts date from the Quotation / Tender Opening Committee until approval from the Quotation / Tender Committee Meeting | 18/18 100% | 11/11 100% | 4/4 100% | 22/22 100% | 18/18 100% | 17/17 100% | 18/18 100% | 21/21 100% | 7/7 100% | 19/19 100% | 25/25 100% | 35/35 100% |
CORPORATE AND PUBLIC RELATIONS UNIT
| NO | CLIENT CHARTER | JAN | FEB | MAR | APR | MAY | JUN | JULY | AUG | SEP | OCT | NOV | DEC | (%) |
| 1 | Submit Declaration of Receipt of Complaint from customer within 3 days | 920/ 920 100% | 762/762 100% | 849/849 100% | 752/752 100% | 651/651 100% | 827/827 100% | 947/947 100% | 965/965 100% | 766/766 100% | 841/841 100% | 889/889 100% | 958/958 100% | |
| 2 | 100% feedback on the status of complaint will be submitted to the customer within 14 working days from the complaints date received. | 920/ 920 100% | 762/762 100% | 849/849 100% | 752/752 100% | 651/651 100% | 827/827 100% | 947/947 100% | 965/965 100% | 766/766 100% | 841/841 100% | 889/889 100% | 958/958 100% | 100% |
| 3 | Organize Meet the Customer’s Day / Town Hall Meeting (3 times a year) | NIL | NIL | NIL | NIL | NIL | 1/1 100% | 1/1 100% | NIL | 1/1 100% | 2/2 100% | NIL | NIL | 100% |
| 4 | Achieve 90% customer satisfaction level based on customer satisfaction feedback collected | 93.15% (40) | 96.36% (30) | 97.87% (32) | 94.62% (79) | 93.83% (182) | 92.58% (164) | 95.12% (106) | 94.2% (119) | 94.34% (104) | 94.95% (178) | 92.49% (161) | 93.53% (155) | 100% |
INFORMATION TECHNOLOGY UNIT
| NO | CLIENT CHARTER | JAN | FEB | MAR | APR | MAY | JUN | JULY | AUG | SEPT | OCT | NOV | DEC | (%) |
| 1 | Feedback on complaint (computer software & network) within 2 working hours. | 3/3 100% | 2/2 100% | 1/1 100% | 4/4 100% | 1/1 100% | 3/3 100% | 1/1 100% | 8/8 100% | 3/3 100% | 4/4 100% | 4/4 100% | 2/2 100% | 100% |
| 2 | Ensure that all Technical Assistance Service Operations are completed within 3 to 7 days. | 2/2 100% | 1/1 100% | NIL | 3/3 100% | 1/1 100% | 2/2 100% | NIL | 6/6 100% | 2/2 100% | 1/1 100% | 1/1 100% | 1/1 100% | 100% |
| 3. | Ensure that the level of network and internet services can be operated at least 95% accessibility monthly. | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | |
| 4 | Ensure that the level of network security and connection of system applications is guaranteed at least 95% uninterrupted monthly. | 1/1 100% | 1/1 100% | 1/1 100% | 1/1 100% | 0/0 | 1/1 100% | 1/1 100% | 2/2 100% | 1/1 100% | 3/3 100% | 3/3 100% | 1/1 100% | 100% |
ONE STOP CENTER (OSC)
| NO | CLIENT CHARTER | JAN | FEB | MAR | APR | MAY | JUN | JULY | AUG | SEPT | OCT | NOV | DEC | (%) |
| 1 | 85% waiting time at the OSC Counter will not exceed 30 minutes [for walk-in business only, ie for Building Plan Application – Application for additional and amendment as well as minor repair permit] | 526/526 100% | 523/531 98.49% | 363/363 100% | 306/310 98.71% | 196/198 100% | 259/261 99.23% | 241/249 96.79% | 278/283 98.23% | 240/246 97.56% | 207/210 98.57% | 244/245 99.59% | 318/320 99.59% | 100% |
| 2 | Ensure that Concurrent Application, Planning Permission Application, Landscape Plan Application, Engineering Plan Application, Public Lighting Plan Application and Building Plan Application are presented in the One Stop Centre Comittee Meeting within 30 working days and Application For The Name Of The Park / Street / Address System Application will be presented in the One Stop Centre (OSC) Comittee Meeting within 14 working days. | NIL | 347/347 100% | 103/103 100% | 79/79 100% | 49/49 100% | 51/51 100% | 82/82 100% | 101/101 100% | 62/62 100% | 60/60 100% | 71/71 100% | 105/105 100% | 100% |
INTERNAL AUDIT UNIT
| NO | CLIENT CHARTER | JAN | FEB | MAR | APR | MAY | JUN | JULY | AUG | SEPT | OCT | NOV | DEC | (%) |
| 1 | A notification memo will be issued to the department/ unit within 5 working days before the audit implementation. | NIL | NIL | NIL | 1/1 100% | 1/1 100% | 1/1 100% | 1/1 100% | NIL | 1/1 100% | 1/1 100% | NIL | NIL | 100% |
| 2 | A notification memo will be issued to the department/ unit within 5 working days before the audit implementation. | NIL | NIL | NIL | NIL | NIL | NIL | NIL | 2/2 100% | NIL | NIL | NIL | 1/1 100% | 100% |
| 3 | To set up Closing Meeting of Internal Quality Audit MS ISO 9001:2015 at least once (1) a time within 12 months. | NIL | NIL | 1/1 100% | NIL | NIL | NIL | NIL | NIL | NIL | NIL | NIL | NIL | 100% |
INTEGRITY UNIT
| NO | CLIENT CHARTER | ACHIEVEMENT & PERCENTAGE 2022 | |||||||||||
| JAN | FEB | MAC | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC | ||
| 1. | Strengthening the Integrity of MPSepang Employees: Ensuring the cultivating, institutionalization and implementation of integrity in the organization is reported to the Malaysian Integrity Management Division (MACC) every four months. (Reports are in April, August and December 2022) | Reports are in April, August and December 2022 | 1/1 100% | NIL | NIL | NIL | 2/2 100% | NIL | NIL | NIL | 3/3 100% | ||
Hari ini : 95
Bulan ini : 95
Jumlah Kunjungan :1298321