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CLIENT CHARTER ACHIEVEMENT PERFORMANCE DEPARTMENT / DIVISION / UNIT 2024
TOWN PLANNING DEPARTMENT
| NO | CLIENT CHARTER | JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC |
| 1 | Ensure that applications for planning permission is decided in the One Stop Centre Committee (OSC) Meeting within 30 working days. | 47/47 100% | 38/38 100% | 55/55 100% | 22/22 100% | 34/34 100% | 23/23 100% | 24/24 100% | 52/52 100% | 32/32 100% | 45/45 100% | 43/43 100% | 42/42 100% |
| 2 | Ensure that applications for the address system is decided in the One Stop Centre Committee (OSC) Meeting within 14 working days. | 10/10 100% | 4/4 100% | 6/6 100% | 6/6 100% | 7/7 100% | 3/3 100% | 8/8 100% | 13/13 100% | 8/8 100% | 6/6 100% | 12/12 100% | 7/7 100% |
| 3 | To ensure that reviews of land applications / land matters to the Sepang District Land Administration / Selangor State Director of Lands and Mines are processed within 14 working days | 13/13 100% | 7/7 100% | 14/14 100% | 9/9 100% | 14/14 100% | 9/9 100% | 10/10 100% | 14/14 100% | 21/21 100% | 19/19 100% | 4/4 100% | 22/22 100% |
| 4 | To ensure that reviews of building plans / earthworks plans / matters related to planning sent to the Building Control Department / Engineering Department are processed within 14 working days. | 18/18 100% | 23/23 100% | 30/30 100% | 19/19 100% | 33/33 100% | 13/13 100% | 27/27 100% | 42/42 100% | 19/19 100% | 36/36 100% | 20/20 100% | 28/28 100% |
| 5 | To ensure that the approval of landscape plan applications is processed within 30 working days from the date of receipt of the application. | 7/7 100% | 6/6 100% | 9/9 100% | 5/5 100% | 6/6 100% | 7/7 100% | 8/8 100% | 12/12 100% | 8/8 100% | 11/11 100% | 3/3 100% | 13/13 100% |
COMMUNITY DEVELOPMENT DEPARTMENT
| NO | CLIENT CHARTER | ACHIEVEMENT & PERCENTAGE 2024 | |||||||||||
| JAN | FEB | MAC | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC | ||
| 1. | To provide feedback on the booking of public facilities within 2 working days from the date of the application received. | 962/962 100% | 888/888 100% | 634/634 100% | 546/546 100% | 868/868 100% | 947/947 100% | 1070/1070 100% | 1264/1264 100% | 1138/1138 100% | 1236/1236 100% | 1164/1164 100% | 1116/1116 100% |
| 2. | To prepare the Purchase Form (BP) and Local Order (LO) for the Residents’ Consultative Committee (JPP) programmed within 3 working days. | 11/11 100% | 59/59 100% | 71/71 100% | 65/65 100% | 65/65 100% | 45/45 100% | 56/56 100% | 88/88 100% | 53/53 100% | 55/55 100% | 51/51 100% | 50/50 100% |
ADMINISTRATION DEPARTMENT
| NO | CLIENT CHARTER | ACHIEVEMENT & PERCENTAGE 2024 | |||||||||||
| JAN | FEB | MAC | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC | ||
| 1 | To prepare a draft of the minutes of the Full Council Meeting within 2 working days and distribute the minutes of the Full Council Meeting within 5 working days from the date of the meeting. | 1/1 100% | 1/1 100% | 1/1 100% | 1/1 100% | 1/1 100% | 1/1 100% | 1/1 100% | 1/1 100% | 1/1 100% | 1/1 100% | 1/1 100% | 1/1 100% |
| 2 | To process applications and appointments of new staff within 3 months from the date of the interview. | 4/4 100% | – | – | – | – | 2/2 100% | 7/7 100% | 1/1 100% | 6/6 100% | 2/2 100% | 8/8 100% | – |
ENGINEERING DEPARTMENT
| NO | CLIENT CHARTER | JAN | FEB | MAR | APR | MAY | JUN | JULY | AUG | SEP | OCT | NOV | DEC | AVERAGE ACHIEVEMENT (%) |
| 1 | To ensure that applications for earthworks, roads and drainage plans are decided at the One Stop Centre Committee (OSC) Meeting within 30 working days. | 18/18 100% | 19/19 100% | 19/19 100% | 13/13 100% | 28/28 100% | 20/20 100% | 21/21 100% | 35/35 100% | 15/15 100% | 24/24 100% | 12/12 100% | 15/15 100% | 100% |
| 2 | To ensure that applications for the public lighting plan are decided at the One Stop Centre Committee (OSC) Meeting within 30 working days. | 4/4 100% | 6/6 100% | 9/9 100% | 3/3 100% | 6/6 100% | 3/3 100% | 2/2 100% | 10/10 100% | 7/7 100% | 10/10 100% | 11/11 100% | 3/3 100% | 100% |
| 3 | To acknowledge acceptance of a complete structural plan and comply with the technical requirements within 14 working days | 16/16 100% | 16/16 100% | 16/16 100% | 19/19 100% | 8/8 100% | 14/14 100% | 13/13 100% | 37/37 100% | 26/26 100% | 28/28 100% | 25/25 100% | 28/28 100% | 100% |
| 4 | To approve applications for a complete road dredging permit and route permit within 14 working days. | 47/47 100% | 13/13 100% | 15/15 100% | 14/14 100% | 18/18 100% | 27/27 100% | 10/10 100% | 21/21 100% | 19/19 100% | 28/28 100% | 26/26 100% | 18/18 100% | 100% |
| 5 | Provide planning permission reviews received from the OSC 3.0 Plus System within 14 working days. | 22/22 100% | 21/21 100% | 24/24 100% | 10/10 100% | 14/14 100% | 15/15 100% | 14/14 100% | 24/24 100% | 20/20 100% | 20/20 100% | 20/20 100% | 20/20 100% | 100% |
| 6 | To reimburse deposit upon receipt of complete documents within 14 working days. | 4/4 100% | 4/4 100% | 4/4 100% | 21/21 100% | 29/29 100% | 16/16 100% | 35/35 100% | 22/22 100% | 8/8 100% | 5/5 100% | 9/9 100% | 8/8 100% | 100% |
FINANCE DEPARTMENT
| NO | CLIENT CHARTER | JAN | FEB | MAR | APR | MAY | JUN |
| 1 | Approve application for payment of assessment by way of installments immediately | = 8 BA = RM 5,750, 002 Collected 100% | =11BA = RM 210, 775 Collected 100% | =3 BA = RM 25,477 Collected 100% | =6 BA = RM 51,636Collected 100% | = 9 BA = RM44,405 Collected 100% | =9 BA = RM 109,613 Collected 100% |
| 2 | Process payment claims after complete documents are received by the Treasury Department within 7 days. | = 742 bill processed 7 days 0 bill processed > 7 days 100% | = 660 bill processed 7 days 0 bill processed > 7 days 100% | = 693 bill processed 7 days 0 bill processed > 7 days 100% | = 624 bill processed 7 days 0 bill processed > 7 days 100% | = 669 bill processed 7 days 0 bill processed > 7 days 100% | = 533 bill processed 7 days 0 bill processed > 7 days 100% |
| 3 | To ensure that 90% of the waiting time at the Main Counter does not exceed 5 minutes except in January, February, July and August. | The report could not be issued because the queue number system is under maintenance | 1211/1212 99.9% | The report could not be issued because the queue number system is under maintenance | The report could not be issued because the queue number system is under maintenance | 1284/1287 99.7% | 974/ 981 99.3% |
January – June
| NO | CLIENT CHARTER | JULY | AUG | SEP | OCT | NOV | DEC | AVERAGE ACHIEVEMENT (%) |
| 1 | Approve application for payment of assessment by way of installments immediately | =9 BA = RM 66,393 Collected 100% | =8 BA = RM 350,546 Collected 100% | =5 BA = RM 2,848, 159 Collected 100% | =3 BA = RM 9,805 Collected 100% | =6 BA = RM 788,658 Collected 100% | =7 BA = RM 36,592 Collected 100% | 100% |
| 2 | Process payment claims after complete documents are received by the Treasury Department within 7 days. | = 722 bill processed 7 days 2 bill processed > 7 days 100% | = 542 bill processed 7 days 0 bill processed > 7 days 100% | = 527 bill processed 7 days 0 bill processed > 7 days 100% | = 584 bill processed 7 days 0 bill processed > 7 days 100% | = 506 bill processed 7 days 0 bill processed > 7 days 100% | = 474 bill processed 7 days 0 bill processed > 7 days 100% | 100% |
| 3 | To ensure that 90% of the waiting time at the Main Counter does not exceed 5 minutes except in January, February, July and August. | 1648/ 1653 99.7% | 1553/ 1614 96.2% | 1630/ 1640 99.4% | 2248/ 2256 99.7% | 2437/ 2445 99.7% | 3953/ 4344 91% | 100% |
July – December
VALUATION AND PROPERTY MANAGEMENT
| NO | CLIENT CHARTER | JAN | FEB | MAC | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC | NUMBER OF ACHIEVEMENT |
| 1 | To implement the transfer of ownership application submitted together with the complete documents and comply with the requirements at the counter of the Valuation and Property Management Department within 1 day. | 233/233 100% | 202/202 100% | 250/250 100% | 121/121 100% | 183/183 100% | 434/434 100% | 178/178 100% | 236/236 100% | 240/240 100% | 248/248 100% | 248/248 100% | 96/96 100% | 100% |
| 2 | To implement the application for change of mailing address submitted together with complete documents and comply with the requirements at the counter of the Valuation and Property Management Department within 1 day. | 233/233 100% | 202/202 100% | 250/250 100% | 121/121 100% | 183/183 100% | 434/434 100% | 178/178 100% | 236/236 100% | 240/240 100% | 248/248 100% | 248/248 100% | 96/96 100% | 100% |
| 3 | To ensure that remission applications are decided and notified to applicants within 14 days in March for Term 2 and in September for Term 1 each year. | NA | IP | 686/686 100% | IP | IP | IP | IP | IP | 634/634 100% | IP | IP | IP | 100% |
| 4 | To issue the Assessment Confirmation Letter within 5 days from the date of complete application. | 4899/4899 100% | 1011/1011 100% | 948/948 100% | 524/524 100% | 399/399 100% | 1504/1504 100% | 2673/2673 100% | 940/940 100% | 607/607 100% | 322/322 100% | 322/322 100% | 376/376 100% | 100% |
| 5 | To issue a letter of offer for rental of premises within 14 days after confirmation of damage from the Building Control Department. | 5/5 100% | 5/5 100% | 2/2 100% | 5/5 100% | 8/8 100% | 1/1 100% | 2/2 100% | 2/2 100% | 11/11 100% | 12/12 100% | 1/1 100% | 0/0 100% | 100% |
LANDSCAPE DEPARTMENT
| NO | CLIENT CHARTER | ACHIEVEMENT & PERCENTAGE 2024 | |||||||||||
| JAN | FEB | MAC | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC | ||
| 1 | To prepare flower arrangements and decorations for any celebration or event within 1 day and remove them within the next 2 days. | 10/10 100% | 16/16 100% | 15/15 100% | 11/11 100% | 15/15 100% | 15/15 100% | 27/27 100% | 17/17 100% | 12/12 100% | 22/22 100% | 18/18 100% | 17/17 100% |
| 2 | To issue a contractor’s performance appraisal report on the softscape landscaping contractor’s maintenance works within 14 days from the date of receipt of the claim document. | 64/64 100% | 63/63 100% | 63/63 100% | 63/63 100% | 63/63 100% | 63/63 100% | 62/62 100% | 63/63 100% | 64/64 100% | 64/64 100% | 57/57 100% | 57/57 100% |
BUILDING CONTROL DEPARTMENT
| NO | CLIENT CHARTER | ACHIEVEMENT & PERCENTAGE 2024 | |||||||||||
| JAN | FEB | MAC | APR | MAY | JUN | JULY | AUG | SEP | OCT | NOV | DEC | ||
| 1 | To ensure that building plan applications for public facilities, housing, shops / offices, factories, institutions, and complexes are decided in the One Stop Centre Committee Meeting (OSC) within 30 working days. | 5-L 100% | 8- L 100% | 14- L 100% | 6- L 100% | 8- L 100% | 9-L 100% | 13-L 100% | 18-L 100% | 10-L 100% | 12-L 100% | 5- L 100% | 2- L 100% |
| 2 | To ensure that temporary building permit applications involving technical reviews are decided at the One Stop Centre Committee (OSC) Meeting within 30 working days. | 3-L 100% | 4-L 100% | 1- L 100% | 5- L 100% | 6- L 100% | 1- L 100% | 5-L 100% | 1- L 100% | 3-L 100% | 1-L 100% | 6- L 100% | 1-L 100% |
| 3 | To ensure that applications for detached/semi-detached houses are approved within 24 hours provided that infra approval had been given. | 2-L 100% | – | 6- L 100% | 3-L 100% | 4- L 100% | 3-L 100% | 2-L 100% | 13- L 100% | 4-L 100% | 19-L 100% | 7- L 100% | 7- L 100% |
| 4 | To ensure that applications for home/shop/office/factory extensions or renovations are approved within 24 hours provided that payment has been made and documentation is complete. | 91-L 100% | 67-L 100% | 81- L 100% | 62-L 100% | 100- L 100% | 117-L 100% | 142-L 100% | 126- L 100% | 81-L 100% | 94-L 100% | 80- L 100% | 105- L 100% |
| 5 | To ensure that temporary building permit applications that do not involve technical reviews such as project signage and hoarding are approved within 7 working days. | 13-L 100% | 11-L 100% | 14- L 100% | 12-L 100% | 9-L 100% | 17-L 100% | 27-L 100% | 13- L 100% | 13-L 100% | 12-L 100% | 14- L 100% | 14- L 100% |
| 6 | To reimburse deposit upon receipt of complete documents within 14 working days. | 58-L 100% | 41-L 100% | 51- L 100% | 37-L 100% | 37-L 100% | 35-L 100% | 51- L 100% | 37- L 100% | 58-L 100% | 45-L 100% | 49- L 100% | 50- L 100% |
| 7 | To process the contractor’s payment claim application within 14 working days. | 32-L 100% | 32-L 100% | 23- L 100% | 13-L 100% | 22-L 100% | 21-L 100% | 25- L 100% | 31- L 100% | 21-L 100% | 33-L 100% | 25- L 100% | 14- L 100% |
NOTE:
HEALTH ENVIRONMENTAL DEPARTMENT
| NO | CLIENT CHARTER | ACHIEVEMENT & PERCENTAGE 2024 | |||||||||||
JAN | FEB | MAC | APR | MAY | JUN | JULY | AUG | SEP | OCT | NOV | DEC | ||
| 1 | To implement disease carrier prevention and vector control activities within 2 working days after the complaint is reported. | 6/6 COMPLAINT 100% | 9/9 COMPLAINT 100% | 7/7 COMPLAINT 100% | 11/11 COMPLAINT 100% | 13/13 COMPLAINT 100% | 9/9 COMPLAINT 100% | 15/15 COMPLAINT 100% | 8/8 COMPLAINT 100% | 8/8 COMPLAINT 100% | 21/21 COMPLAINT 100% | 38/38 COMPLAINT 100% | 11/11 COMPLAINT 100% |
| 2 | Conduct inspections and act on complaints related to the cleanliness of food premises and others within 2 working days after the complaint is received. | 4/4 COMPLAINT 100% | 4/4 COMPLAINT 100% | 2/2 COMPLAINT 100% | 11/11 COMPLAINT 100% | 1/1 COMPLAINT 100% | 3/3 COMPLAINT 100% | 4/4 COMPLAINT 100% | 6/6 COMPLAINT 100% | 1/1 COMPLAINT 100% | 8/8 COMPLAINT 100% | 38/38 COMPLAINT 100% | 6/6 COMPLAINT 100% |
| 3 | To approve new applications and complete dog license renewals immediately. | 9/9 (NA) 172/ 172 (R) 100% | 5/5 (NA) 76/76 (R) 100% | 9/9 (NA) 34/34 (R) 100% | 5/5 (NA) 15/15 (R) 100% | 10/10 (NA) 19/19 (R) 100% | 4/4 (NA) 3/3 (R) 100% | 7/7 (NA) 3/3 (R) 100% | 8/8 (NA) 6/6 (R) 100% | 4/4 (NA) 2/2 (R) 100% | 8/8 (NA) 2/2 (R) 100% | 4/4 (NA) TIADA (R) 100% | 0/0 (NA) 0/0 (R) 100% |
| 4 | To take actions on nuisance complaints related to abandoned premises/undergrowth within 60 days. | 9/9 COMPLAINT 100% | 17/17 COMPLAINT 100% | 8/8 COMPLAINT 100% | 7/7 COMPLAINT 100% | 8/8 COMPLAINT 100% | 8/8 COMPLAINT 100% | 16/16 COMPLAINT 100% | 13/13 COMPLAINT 100% | 12/12 COMPLAINT 100% | 16/16 COMPLAINT 100% | 15/15 COMPLAINT 100% | 7/7 COMPLAINT 100% |
| 5 | To process payment claims from contractors or suppliers within 7 days from the date of receipt of the invoice. | 50/50 100% | 15/15 100% | 12/12 100% | 11/11 100% | 15/15 100% | 18/18 100% | 29/29 100% | 47/47 100% | 25/25 100% | 24/24 100% | 21/21 100% | 14/14 100% |
| 6 | To issue contractor performance monitoring reports for cleaning and solid waste management works every month | 59/59 100% | 97/97 100% | 97/97 100% | 97/97 100% | 99/99 100% | 102/ 102 100% | 121/121 100% | 156/156 100% | 134/134 100% | 132/132 100% | 132/132 100% | 132/ 132 100% |
| 7 | To reimburse deposit upon receipt of complete documents within 14 working days. | – | – | 1/1 100% | – | – | 1/1 100% | – | – | – | – | – | – |
LICENSING DEPARTMENT
| NO | CLIENT CHARTER | JAN | FEB | MAC | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC | AVARAGE ACHIEVEMENT |
| 1 | To ensure that all completed applications which comply with the licensing requirements are processed and approved, postponed, or rejected within 14 working days. | 26/26 100% | 26/26 100% | 36/36 100% | 26/26 100% | 26/26 100% | 28/28 100% | 32/32 100% | 42/42 100% | 35/35 100% | 46/46 100% | 35/35 100% | 43/43 100% | |
| 2 | To ensure that applications for non-risk licenses which are completed and comply with the licensing conditions are provided with an immediate decision. | 154/154 100% | 107/107 100% | 99/99 100% | 90/90 100% | 135/135 100% | 99/99 100% | 121/121 100% | 134/134 100% | 63/63 100% | 135/135 100% | 103/103 100% | 121/121 100% | |
| NO | CLIENT CHARTER | JAN | FEB | MAC | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC | TOTAL |
Number of Licenses 14 Days:
Number of Instant Licenses:
Total: ENFORCEMENT DEPARTMENT
| NO | CLIENT CHARTER | ACHIEVEMENT & PERCENTAGE 2024 | |||||||||||
JAN | FEB | MAC | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC | ||
| 1 | To ensure immediate issuance of compound to the Person Receiving the Fine (OKS) after the offence has been identified. | 1235/1241 99.5% | 775/775 100% | 665/668 99.5% | 760/762 99.7% | 1201/1202 99.9% | 836/837 99.9% | 1169/1170 99.9% | 1041/1041 100% | 636/636 100% | 1600/1602 99.9% | 2335/2335 100% | 632/633 99.8% |
| 2 | To ensure that the warning notice investigation is carried out within 14 days under the Sepang Municipal Council By-Laws after the notice is served. | 108/108 100% | 72/72 100% | 40/40 100% | 141/141 100% | 10/10 100% | 4/4 100% | – | – | – | – | – | – |
LEGAL UNIT
| NO | CLIENT CHARTER | JAN | FEB | MAR | APR | MAY | JUN | JULY | AUG | SEPT | OCT | NOV | DEC |
| 1. | Ensure that the matter of setting the compound rate and the process of issuing payment bills for each notice of offense is made within 10 minutes | (372/ 372) ≤ 10M = 372 > 10M = 0 100% | (283/ 283) ≤ 10M = 283 > 10M = 0 100% | (240/ 240) ≤ 10M = 240 > 10M = 0 100% | (153/ 153) ≤ 10M = 153 > 10M = 0 100% | (200/200) ≤ 10M = 200 > 10M = 0 100% | (186/ 186) ≤ 10M = 186 > 10M = 0 100% | (238/ 238) ≤ 10M = 238 > 10M = 0 100% | (172/ 172) ≤ 10M = 172 > 10M = 0 100% | (177/ 177) ≤ 10M = 177 > 10M = 0 100% | (233/ 233) ≤ 10M = 233 > 10M = 0 100% | (217/ 217) ≤ 10M = 217 > 10M = 0 100% | (320/ 320) ≤ 10M = 320 > 10M = 0 100% |
| 2. | Ensure that each written feedback on the status of the appeal application or cancellation of offense notice is given within 14 working days | (28/28) R = 9 ≤ 14H =9 > 14H = 0 B = 19 ≤ 14H = 19 > 14H = 0 100% | (26/26) R = 8 ≤ 14H=8 > 14H = 0 B = 18 ≤ 14H = 18 > 14H = 0 100% | (29/29) R = 15 ≤14H=15 > 14H = 0 B = 14 ≤ 14H = 14 > 14H =0 100% | (21/21) R = 10 ≤14H=10 > 14H = 0 B = 11 ≤ 14H = 11 > 14H =0 100% | (27/27) R = 22 ≤14H=22 > 14H = 0 B = 5 ≤ 14H = 5 > 14H =0 100% | (20/20) R = 11 ≤14H=11 > 14H = 0 B = 9 ≤ 14H = 9 > 14H =0 100% | (34/34) R = 16 ≤14H=16 > 14H = 0 B = 18 ≤ 14H = 18 > 14H =0 100% | (21/21) R = 7 ≤14H=7 > 14H = 0 B = 14 ≤ 14H = 14 > 14H=0 100% | (26/26) R = 11 ≤14H= 11 > 14H = 0 B = 15 ≤ 14H = 15 > 14H=0 100% | (32/32) R = 17 ≤14H= 17 > 14H = 0 B = 15 ≤ 14H = 15 > 14H=0 100% | (23/23) R = 12 ≤14H= 12 > 14H = 0 B = 11 ≤ 14H = 11 > 14H=0 100% | (39/39) R = 10 ≤14H= 10 > 14H = 0 B = 29 ≤ 14H = 29 > 14H=0 100% |
| 3. | Ensure that each agreement document received is reviewed within 14 working days | (16/16) NR =13 ≤ 14D = 13 > 14D = 0 R = 3 ≤ 14D = 3 > 14D = 0 100% | (10/10) NR =8 ≤ 14D = 8 > 14D = 0 R = 2 ≤ 14D = 2 > 14D = 0 100% | (14/14) NR =12 ≤ 14D = 12 > 14D = 0 R = 2 ≤ 14D = 2 > 14D = 0 100% | (8/8) NR =8 ≤ 14D = 8 > 14D = 0 R = 0 ≤ 14D = 0 > 14D = 0 100% | (9/9) NR =8 ≤ 14D = 8 > 14D = 0 R = 1 ≤ 14D = 1 > 14D = 0 100% | (10/10) NR =5 ≤ 14D = 5 > 14D = 0 R = 5 ≤ 14D = 5 > 14D = 0 100% | (8/8) NR =8 ≤ 14D = 8 > 14D = 0 R = 0 ≤ 14D = 0 > 14D = 0 100% | (12/12) NR =12 ≤ 14D = 12 > 14D = 0 R = 0 ≤ 14D = 0 > 14D = 0 100% | (11/11) NR =11 ≤ 14D = 11 > 14D = 0 R = 0 ≤ 14D = 0 > 14D = 0 100% | (3/3) NR =3 ≤ 14D = 3 > 14D = 0 R = 0 ≤ 14D = 0 > 14D = 0 100% | (2/2) NR =2 ≤ 14D = 2 > 14D = 0 R = 0 ≤ 14D = 0 > 14D = 0 100% | (4/4) NR =4 ≤ 14D = 4 > 14D = 0 R = 0 ≤ 14D = 0 > 14D = 0 100% |
COMMISSIONER OF BUILDING UNIT
| NO | CLIENT CHARTER | ACHIEVEMENT & PERCENTAGE 2024 | NUMBER OF ACHIEVEMENT | |||||||||||
| JAN | FEB | MAR | APR | MAY | JUN | JULY | AUG | SEP | OCT | NOV | DEC | % | ||
| 1 | To manage the registration and issuance of JMB certificates within 7 days from the date the complete certificate application document is received. | 1/1 100% | NA | 1/1 100% | NA | NA | NA | NA | NA | 1/1 100% | NA | 1/1 100% | 1/1 100% | |
| 2 | To provide advisory services to developers / Joint Management Body (JMB) / Management Corporation (MC) related to the maintenance and management of strata development within 7 working days from the date the application is received. | 37/37 100% | 38/38 100% | 21/21 100% | 35/35 100% | 39/39 100% | 22/22 100% | 34/34 100% | 29/29 100% | 38/38 100% | 53/53 100% | 29/29 100% | 34/34 100% | |
| 3 | To coordinate the notice of arrears of maintenance charges by the Developer / Body within 14 days from the date the application is received. | 1/1 100% | 1/1 100% | 1/1 100% | 1/1 100% | 1/1 100% | 1/1 100% | 1/1 100% | 3/3 100% | NA | 1/1 100% | NA | NA | |
TENDER AND CONTRACT UNIT
| NO | CLIENT CHARTER | ACHIEVEMENT & PERCENTAGE 2024 | |||||||||||
| JAN | FEB | MAC | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC | ||
| 1. | Process of quotations and tenders within 45 working days of the documents receipts date from the Quotation / Tender Opening Committee until approval from the Quotation / Tender Committee Meeting | 8/8 100% | 9/9 100% | 24/24 100% | 18/18 100% | 34/34 100% | 18/18 100% | 28/28 100% | 28/28 100% | 4/4 100% | 21/21 100% | 26/26 100% | 31/31 100% |
CORPORATE AND PUBLIC RELATIONS UNIT
| NO | CLIENT CHARTER | JAN | FEB | MAR | APR | MAY | JUN | JULY | AUG | SEP | OCT | NOV | DEC | (%) |
| 1 | To present feedback on the status of the complaint to the customer within 14 working days from the date the complaint is received. | 1188/1188 100% | 892/892 100% | 816/816 100% | 892/892 100% | 1112/1112 100% | 877/877 100% | 1,267/1,267 100% | 1,331/1,331 100% | 962/962 100% | 1,377/1,377 100% | 1,153/1,153 100% | 1,135/1,135 100% | 100% |
INFORMATION TECHNOLOGY UNIT
| NO | CLIENT CHARTER | JAN | FEB | MAR | APR | MAY | JUN | JULY | AUG | SEPT | OCT | NOV | DEC | (%) |
| 1 | To provide feedback on software and computer network complaints within 2 working hours. | 5/5 100% | 6/6 100% | 3/3 100% | 7/7 100% | 5/5 100% | 6/6 100% | 7/7 100% | 12/12 100% | 7/7 100% | 6/6 100% | 1/1 100% | 3/3 100% | |
| 2 | Ensure that all Technical Assistance Service Operations are completed within 3 to 7 days. | 1/1 100% | 1/1 100% | 1/1 100% | 3/3 100% | 2/2 100% | 4/4 100% | 3/3 100% | 2/2 100% | 4/4 100% | 3/3 100% | – | – | 100% |
| 3. | Ensure that the level of network and internet services can be operated at least 95% accessibility monthly. | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| 4 | Ensure that the level of network security and connection of system applications is guaranteed at least 95% uninterrupted monthly. | 4/4 100% | 5/5 100% | 2/2 100% | 4/4 100% | 3/3 100% | 2/2 100% | 4/4 100% | 10/10 100% | 3/3 100% | 3/3 100% | 1/1 100% | 3/3 100% | 100% |
ONE STOP CENTER (OSC)
| NO | CLIENT CHARTER | JAN | FEB | MAR | APR | MAY | JUN | JULY | AUG | SEPT | OCT | NOV | DEC | (%) |
| 1 | To ensure that 90% of the waiting time at the OSC Counter does not exceed 30 minutes. | Data can’t generate due to issued on QMS System | 145/146 99.3% | Data can’t generate due to issued on QMS System | Data can’t generate due to issued on QMS System | 375/377 99.5% | 317/322 98.4% | 426/436 97.7% | 283/285 99.3% | 340/340 100% | 393/398 100% | 365/366 99.7% | 321/325 98.8% | 100% |
| 2 | To ensure that all applications for the Development Proposal are decided in the One Stop Centre Committee (OSC) Meeting within 30 working days, excluding applications with development/technical issues outside the checklist requirements. | 173/ 173 100% | 135/135 100% | 175/175 100% | 131/131 100% | 171/171 99.3% | 170/170 100% | 213/213 100% | 226/226 100% | 150/150 100% | 197/197 100% | 153/153 100% | 189/189 100% | 100% |
| 3 | To ensure that the application for Park Name / Road Name / Address System is decided in the One Stop Centre Committee Meeting (OSC) within 14 working days. | 10/10 100% | 4/4 100% | 6/6 100% | 6/6 100% | 8/8 100% | 3/3 100% | 6/6 100% | 9/9 100% | 8/8 100% | 6/6 100% | 13/13 100% | 9/9 100% | |
INTERNAL AUDIT UNIT
| NO | CLIENT CHARTER | JAN | FEB | MAR | APR | MAY | JUN | JULY | AUG | SEPT | OCT | NOV | DEC | (%) |
| 1 | Notice of audit is to be issued to the department/unit within 5 working days before the audit is carried out. | 2/2 100% | NIL | NIL | NIL | 2/2 100% | NIL | NIL | NIL | 2/2 100% | NIL | NIL | NIL | 100% |
INTEGRITY UNIT
| NO | CLIENT CHARTER | ACHIEVEMENT & PERCENTAGE 2024 | |||||||||||
| JAN | FEB | MAC | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC | ||
| 1. | To ensure that feedback regarding the complainant’s complaint is given within three (3) working days from the date the complaint is received in the Integrity Unit through the SISPAA system. | 2/2 100% | 2/2 100% | 2/2 100% | NA | 1/1 100% | – | 1/1 100% | 1/1 100% | – | 2/2 100% | 3/3 100% | 2/2 100% |
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